Frequently Asked Questions
Everything you need to know about Proton Labs style and service.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically manufactured?
At Proton Labs, we prioritize sustainability and ethical labor. All our partner factories are certified for fair wages and safe working conditions, and we use organic or recycled materials whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.